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Delivery & Returns

 

Dispatch Process

  •  - All items are carefully inspected before dispatched
  •  - Orders received before 1:00 pm will be dispatched the same day; 
  •  - Orders received after 1:00 pm will be dispatched in the next working day. Occasionally, some orders could be also dispatched on the same day, but this cannot be guaranteed;
  •  - Orders are not dispatched on weekends or bank holidays.

 

Delivery Charges & Time

 

UK Mainland Delivery (Unlimited Items)

 Delivery Option
 Delivery Time
 Cost*

 Standard Delivery

 2 to 5 working days

 Standard delivery: £4

 Express Delivery

 Up to 2 working days

 Monday to Friday delivery: £6

 

Europe Delivery (Unlimited Items)

 Destination
 Delivery Time
 Cost*

 Spain

 3 to 5 working days

 Standard delivery: £9

 Germany

 3 to 5  working days

 Standard delivery: £9

 France

 3 to 5 working days

 Standard delivery: £9

 Italy

 3 to 5 working days

 Standard delivery: £9

 Ireland

 3 to 5 working days

Standard delivery: £9

 

International Delivery (Unlimited Items)

 Destination
 Delivery Time
 Cost*

 United State

 5 to 7 working days

 Standard delivery: £13

 Canada

 5 to 7 working days

 Standard delivery: £13

 Brazil

 5 to 7 working days

 Standard delivery: £13

 China

 5 to 7 working days

 Standard delivery: £13

 Hong Kong

 5 to 7 working days

 Standard delivery: £13

 Japan

 5 to 7 working days

 Standard delivery: £13

 Korea

 5 to 7 working days

 Standard delivery: £13

 Singapore

 5 to 7 working days

 Standard delivery: £13

 New Zealand

 5 to 7 working days

 Standard delivery: £14

 Australia

 5 to 7 working days

 Standard delivery: £14

 
 All international orders are shipped DDU (Delivered Duty Unpaid). All taxes, duties, and customs fees are the responsibility of the recipient. You can contact your local customs office for more information. Any questions regarding International shipping, please contact us via email : info@secretoutlet.co.uk

 

Free UK Returns:

  •  - Secret Outlet has 14 days standard returns policy for UK Orders at our cost (Hermes Tracked)
  •  - If you are not happy with your purchase, you can return to us for a refund.
  • - Strictly return products within 14 days of receipt 
  • - All items must be returned to us in the same condition as you received them (Brand New, Unworn condition)
  • - Refund will be credited to your original method of payment
  • - Unfortunately, due do the increased cost of shipping, we do not offer exchanges at the moment.


International Returns/ Exchange:

  • - Secret Outlet has 30 days returns policy for International Orders at buyer's cost
  • - Please return products within 30 days of receipt
  • - Unfortunately, due do the increased cost of international shipping, we do not offer international exchanges at the moment
  • - All items must be returned to us with the same condition as you received them (Brand New, Unworn condition)
  • - Refund will be credited to your original method of payment

 

How to request a return:

  • - Log in to "My Account" to send us a return request, if you have registered an account with us
  • - Or simply complete a Contact Us Form via our online system if you are not one of our members yet
  • - Please indicate the reason for your return
  • - Full details and RMA (Return Merchandise Authorization) Number will be sent to you by E-mail

 

UK return process (Free of Charges):

  • - After return request approved, a pre-paid postage label will be sent to you by E-mail
  • - Print off the postage label, and stick it on the parcel 
  • - Drop off your parcel at one of the authorised ParcelShops (Find your nearest Parcel Shops HERE)

 

Items not eligible for refund :

  • - Free Gifts
  • - Handling Fees and Delivery Charges
  • - Returns received in damaged/worn condition or smell of smoke/perfume
  • - Underwear, Swimwear or Lingerie
  • - Returns lost in post